Subject: English Language Test - Aditi Rathor
From: Aditi Rathor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 03:26:55 -0500

| | Foreign Language Screening Test

Name | Aditi Rathor    /  (51) 9971810738    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings,
We regret to hear about that you have not received your order at the given time. We understand how frustrating it is.We apologize for the inconvenience caused to you. We need your Co-operation and patience regarding the same. We are always here to assist you.
We assure you, your order would be delivered by us as per our earliest convenience.
Humble regards,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from Homebox Team,
We are sorry to hear about that you received defective product. Kindly tell us more about the product condition so that we would assist you accordingly. We understand how frustrating it is. We are always here to assist you.
We assure you, you would not face any issue regarding the same in near future.

Regards,
Homebox Team

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