Subject: English Language Test - Sarthak Saini
From: Sarthak Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 03:25:44 -0500

| | Foreign Language Screening Test

Name | Sarthak Saini    /  (201303) 7015843228    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject:- Order Id (#12345) confirmation of your purchase

Dear (customer name )

Dear customer your order was confirmed with our company 14 days back and here are the details of your order

Order id (#12345)
Date (dd/dd/dd)
Total amount (*******)

As per the records with us we have shipped your product to the courier company the same day your order was placed and was handed over to the courier company the same day .The courier company tried to deliver your product in time but due to the wrong address provided while placing the order was wrong that is why your product is not delivered to you.

Regards
Baby shop

Email:[email-masked]
Phone no:-**********

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject :-order id:-(12345) request for return of order

Dear Abdul

Thank you for your recent purchase with our company.We were sorry to hear that you were not satisfied with your recent purchase of TV cabinet. We apologize for any inconvenience this may have caused

In order to process your request, please provide the following information:

Order Number: *******
Reason for Return: [Provide a brief explanation of why the product is being returned]
Condition of the product: [If the product is being returned due to a defect or damage, please describe the issue]
Proof of Purchase: [Include a copy of the original invoice or receipt]
Please send the above information to our customer service email at [email-masked]. Once we receive your email, we will process with your request and you will get a callback from our concern team

If you have any further questions or concerns, please do not hesitate to contact us at [[email-masked]].

Thank you for bringing this to our attention. We value your feedback and will do our best to improve our products and services and to deliver the best to you

Regards
Homebox team
Email: [[email-masked]]
Phone: [**********]

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