Subject: English Language Test - Shivam Vishakarma
From: Shivam Vishakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 09:38:03 -0500

| | Foreign Language Screening Test

Name | Shivam Vishakarma    /  (91) 9654355035    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear, Customer

We apologies, for the inconvenience that you still did not received your order, as per our records, delivery address is wrong that you have confirmed. No need to worry we are here to help. Request you to please wait we will deliver it to you at the correct address. As per compensation, we would like to issue a gift voucher, hope that it would be the helpful as discount for your next order.Again I apologies for inconvenience. Request you to please let us know if any issue.

Thank you
Regards - Team ...

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul

I apologies for the inconvenience caused to you because of us. I would like to inform you that we have 30 days of return or refund policy, that have been passed, we are sorry but as per system the replacement or refund options are not getting processed. I request you to please contact to the brand's customer service or nearest store for better resolution.

Thank you
Regards - Homebox Team.

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