Subject: English Language Test - Shandiro A naga
From: Shandiro A naga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Jan 2023 02:57:52 -0500

| | Foreign Language Screening Test

Name | Shandiro A naga     /  (91) 8794244022    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From:[email-masked]
Dear sir
This email is in response to the email received on 20/09/22. We have analysed and found that your order with order number BYSHBAG209 which was supposed to reach you could not be carried out by the delivery partner as the address was wrong.
I would be grateful to you if you send us your correct address with telephone number as to the person who we can contact while making delivery.
Another way of completing the order is by contacting the courier company and providing them your exact location or going to the courier company to collect your order.
Extremely sorry for the inconvenience caused by us.
Thankyou
From babyshop company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

This email is in response to the email received on 20/09/22. We have gone through your email and we are extremely sorry for the damage caused by our installation team. We will be sending a repair man to investigate the damage and you can initiate a refund or send the damaged product for replacement.
As always we are happy to respond to your queries.
Thankyou you
From Sony pvt ltd

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