Subject: Arabic Language Test - Vivek Kumar
From: Vivek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Jan 2023 09:48:34 -0500

| | Foreign Language Screening Test

Name | Vivek Kumar    /  (+91) 9576617612    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Madam/ Sir,

I hope you are doing good!

Thank you for shopping with us.

I am sorry to hear that you have not received the purse yet.

The purse was shipped and handed to the carrier the day it was ordered.

The carrier attempted to deliver the item to you but was unable to deliver the purse due to incomplete address.

In this case, the best I can do is I can help you with the carrier's contact details and you can either pick it up from the carrier's office or help the  carrier to reach your address.

I hope this will help you.

Looking foward to hear from you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I hope you are doing good!

Thank you for shopping withb Homebox.

I am sorry to hear that the TV cabinet got cosmetically damaged while installing.

I am apologising on our staff's behalf as we didn't meet your expectations at one go.

In this case, I am right away sending you the replacement order and will be installed carefully in realtime.

I hope this will help you.

Looking forward to hear from you.

Homebox

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