Subject: English Language Test - Mohd Junaid
From: Mohd Junaid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Jan 2023 13:42:55 -0500

| | Foreign Language Screening Test

Name | Mohd Junaid    /  (011) 9711745808    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma,am

Hope you doing well and pleased we Are always here to listen you becouse we always at your services we get to know about being delay your order our field work is not able to trance your loacation kindly again we are asking for you complete address with proper landmark so that your order could be delivered by our officer hope you could understand the situation ...

Warn regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Hope you doing well and pleased we always here to listen you becouse we are always at your services we get to know about TV cabinet due to some kind of problem the capinet would have been damage. We want apologies for being delay and taking time so that we could exchange it from another fresh peces be it what ever or return you money ..

Warm regards
Homebox team

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