Subject: Arabic Language Test - Mohammed Ruhullah
From: Mohammed Ruhullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Jan 2023 03:59:47 -0500

| | Foreign Language Screening Test

Name | Mohammed Ruhullah    /  (91) 9343576127    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir!
We sincerely apologize for any inconvenience and trouble this may cause you.
Thanks for your information about the shipping problem. we will cancel your order and refund it. due to incorrect address.
We'd love to see the correct address updated on your website soon. I have also re-attached the proof of address letter for your reference. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you will keep your place in the order processing queue and your order will not be delayed.

Thanks,
Muhammad Ruhullah

سیدی العزیز!
نحن نعتذر بصدق عن أي إزعاج و مشکلۃ قد يكون سببه لك.
وشكرًا علی اطلاعاتکم لمشكلة الشحن. من أجل حماية كل منا ، قمنا بإلغاء طلبك ورد أمواله. بسبب عنوان غير صحيح.
نود أن نرى العنوان الصحيح محدثًا على موقع الويب الخاص بك قريبًا. لقد أعدت أيضًا إرفاق خطاب إثبات العنوان للرجوع إليه. يرجى استبدال الطلب على الفور بعنوان الشحن الصحيح. إذا استبدلت الطلب بمجرد تلقي هذه الرسالة ، فستحتفظ بمكانك في قائمة انتظار معالجة الطلب ولن يتأخر طلبك.
شكرًا،
محمد روح الله

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir!

Thanks for your email. We are sorry to hear that you found a lot of scratches on the product. We would love to make it right for you, so we send a replacement product, which we have personally checked for damage prior to shipment. We apologize for any inconvenience you may have experienced and would like you to continue doing business with us in the future.
thanks,
Muhammad Ruhullah

سیدی العزیز!
شکرا  لبريدك الإلكتروني. نتأسف لسماع بأنك وجدت الكثير من الخدوش على المنتج. نود أن نجعله مناسبًا لك ، فنحن نرسل منتجًا بديلاً ، والذي قمنا بفحصه شخصيًا بحثًا عن التلف قبل الشحن. نعتذر عن أي إزعاج قد تكون واجهته ونود أن تستمر في التعامل معنا في المستقبل.
شکرا،
محمد روح الله

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