Subject: Arabic Language Test - Mohd Hassan
From: Mohd Hassan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Dec 2022 10:54:37 -0500

| | Foreign Language Screening Test

Name | Mohd Hassan    /  (+91) 8009771056    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am really sorry,  sir, because I  couldn't drop your baggage on the time. Because I have dispatched your baggage from my side on the time, don't worry, Sir.  May be your baggage is on the way. You will have to wait for two or three days .
Thank you sir.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Okay, doesn't matter sir, firstly I will send a team from my side to solve your problem. If this problem is as you are saying . Then I will be considered. I will try to replace my TV.
Thanks you sir.

| |