Subject: English Language Test - SHAFEEQUR RAHMAN
From: SHAFEEQUR RAHMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Dec 2022 04:27:26 -0500

| | Foreign Language Screening Test

Name | SHAFEEQUR RAHMAN    /  (+91) 9554824902    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
As per your order, your hand bag has been shipped and handed over to the courier company 14 days ago. According to courier company, you mentioned the wrong adress. So please check your mentioned adress and correct it. So that we can resend your order.
We we are sorry for your inconvenience
Thanks
Regards , Babyshop.Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Ok we will send out technical team and check what happened, if it will be more crashed on that according to the company replacement policy it will followed
Thanks
Regards
Babyshop.Com

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