Subject: Arabic Language Test - Mouaz Abdelwahab
From: Mouaz Abdelwahab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Dec 2022 04:00:47 -0500

| | Foreign Language Screening Test

Name | Mouaz Abdelwahab    /  (91) 9603109015    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir
Thanks for letting me know about the shipping issue. In order to protect both of us, I’ve canceled and refunded your order. Please replace the order immediately with correct shipping address

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir
I am very sorry this has happened and wish to make it right for you. I am sending a replacement product, which I personally inspected for damage before shipping.
More over I apologize for any inconvenience you may have experienced and hope that you'll continue to do business with us in the future.

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