Subject: English Language Test - Mohd Junaid
From: Mohd Junaid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Dec 2022 13:09:10 -0500

| | Foreign Language Screening Test

Name | Mohd Junaid    /  (91) 9711745808    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma,am,

Hope you are doing well we are very regret that we couldn't deliver your order on the time due to some technical error hope you will understand the situation and will be delivered soon would you be kind enough ro us customer priorities are always first.

Regars
Babyshope.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Hope you doing well we are very regret that TV cabinet has too many scratches we understand your requirement our company will replace it from fresh and well TV cabinet there will be no charges if you want we can return it and cashback your money customer requirements are always first.

Regarshomebox Team

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