Subject: Arabic Language Test - Ansari Yasar
From: Ansari Yasar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Dec 2022 05:30:16 -0500

| | Foreign Language Screening Test

Name | Ansari Yasar    /  (+91) 7767889964    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valued customer,

We recently came to know that your product was returned to us from our courier partner because of improper address. Please update your correct address on your order details and we will try delivering again.

Warm Regards,
Customer Support, (company name)

عزيزي العميل المحترم،

علمنا مؤخرًا أن منتجك قد أعيد إلينا من شريكنا في التوصيل بسبب العنوان غير الصحيح. يرجى تحديث عنوانك الصحيح في تفاصيل طلبك وسنحاول التوصيل مرة أخرى.

تحياتي حارة،
دعم العملاء (اسم الشركة)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,

We are very sorry to know your concern and we apologise for the inconvenience caused. Please send the images of the product with visible scratches. After verifying the claim, we will deliver a new product to you.

We are again sorry for the inconvenience.

Best Regards,
Customer Support, (company name)

مرحبًا عبد ،

نأسف جدًا لمعرفة ما يقلقك ونأسف للإزعاج الذي تسبب فيه. يرجى إرسال صور المنتج مع وجود خدوش مرئية. بعد التحقق من المطالبة ، سنقوم بتسليم منتج جديد لك.

نحن نأسف مرة أخرى على الإزعاج.

تحياتي الحارة،
دعم العملاء (اسم الشركة)

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