Subject: Arabic Language Test - MOHD GUFRAN
From: MOHD GUFRAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Dec 2022 06:53:46 -0500

| | Foreign Language Screening Test

Name | MOHD GUFRAN    /  (9927749072) 09927749072    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
This is the baby.com customer service executive
The item you placed shipped by the delivery boy but your shipping address is not reachable pls updated your reachable shipping address.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We have received your complaint, we are looking forward to fixing the problem asap.
Let me check whether you are going to return the item or getting money back, we will try our best to resolve the issue at the earliest.
Thanks to contact.

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