Subject: English Language Test - Anas MA
From: Anas MA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Dec 2022 00:58:56 -0500

| | Foreign Language Screening Test

Name | Anas MA    /  (91) 9539645154    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Information on returned order.

Dear customer,
Hope you doing good.

We would like to inform you that your order No 14325 including a handbag from babyshop.com was returned without delivery due to missing address location.

If you are still interested in your order, you can order back the same to the available location within 3 days from today.

Kindly check your account on our website for more details.

Regards,
Anas MA
Customer support.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for your query.

We had came through your complaint on order No 1737663 including a TV Cabinet.

As customer satisfaction is our first priority, we would like to apologize for the experience on your order.

We would like to inform you that you are eligible for replacement of the complaint product upon our refund and replacement policy.

Our delivery team will be contacting you to provide information regarding the replacement soon.

Kindly get back to us for any query.

Regards,
Anas MA,
Customer Service.

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