Subject: Arabic Language Test - Taha Zain
From: Taha Zain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Dec 2022 04:43:43 -0500

| | Foreign Language Screening Test

Name | Taha Zain    /  (110019) 9599337157    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear coustomer
As part of our ongoing effort to provide better services and support.we would like to inform you that your order was shipped and handed over to the courier company same day when the order was placed. And the courier partner tried to deliver the order unfortunately the address you provided was incorrect.we would like to inform you that currently we have 2 options to reship or refund for the order.if you would like to reship the order we request you to send your complete address or if you would like to proceed with refund would process to the original mode of payment.

Thank you for your continued trust in our company and we look forward to doing business with you in the future

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Dear Abdul
We are sorry to hear that you are facing issues with the item,this is not the experience we want  our customers to face.

We are not sure what went wrong,but to valued the matter I have raised a ticket and would like to assure our team will reach to you and check on the issue and look forward to resolve your concern
In the meantime we appreciate your patience.

Thank you for your continued trust in our company and we look forward to doing business with you in the future.

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