Subject: English Language Test - sagar kumar
From: sagar kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Dec 2022 01:02:47 -0500

| | Foreign Language Screening Test

Name | sagar kumar    /  (+91) 7838373441    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To                                                                                                          Cc Bcc

Subject-Status of the order 24356 hand bag.

Dear customer,
we want to inform you that the product was shipped on time by us but the address given by you for the delivery was found to be wrong as per by our courier service so please provide the correct address so we can deliver your product as early as possible.
Regards, bayshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To                                                                                                          Cc Bcc

Subject-In support of complaint regarding order6564 TV Cabinet.

Dear Customer,
In answer to your email regarding scratches on TV Cabinet after our team installed it yesterday we are examining the situation and if the fault found from our end your Tv cabinet will be replaced positively by this week.
Regards,
Homebox team

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