Subject: English Language Test - Dushyant Prabhakar
From: Dushyant Prabhakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Dec 2022 00:33:14 -0500

| | Foreign Language Screening Test

Name | Dushyant Prabhakar    /  (+91) 9871430355    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear CX,

Greeting from LiveSalesman. This E-mail is regarding order number 12345667890 for a "Hand bag" was placed by you. As you mentioned that you haven't received the order, we checked and found that the delivery address you've had mentioned was incorrect in reference to the address you've mentioned to us in the email. Hence, the delivery of the order was not successful.

We request you to not to worry, we are working with the courier partner to ensure that you gets delivered to the correct address.

It will take upto 7 days for the package to return back to us and we'll ship it to your correct delivery address once it return back to us.

For any assistance, feel free to contact us.

Thanks & Regards
Team LiveSalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I am sorry to hear that you have scratches on the TV Cabinet. This is just an exception and not the customer experience which we want for our customers.

I have checked and found that your TV Cabinet is still under free replacement. Hence, I am creating a request for replacement and you will get the replacement TV Cabinet by Dec 24, 2022, and the pickup of the damaged TV Cabinet will be done at the same time.

As a token of apology, I am giving you a $5 coupon. It will get auto applied when you place an order with us next time.

Thanks & Regards,
Team Homebox

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