Subject: Arabic Language Test - Mohammad Saeed Khan
From: Mohammad Saeed Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Dec 2022 04:56:54 -0500

| | Foreign Language Screening Test

Name | Mohammad Saeed Khan    /  (+91) 6388082010    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings, Sir or Madam

We appreciate you letting us know that you didn't get your order. We apologise sincerely for any trouble this may have caused. In order to better serve you, I would like to inform you that your order was delivered to the courier service the same day it was ordered. Although the stated address was allegedly incorrect, the courier nonetheless attempted to deliver your product there. We sincerely apologise once more for any inconvenience this has given you. I want you to double-check with the courier office.

Please feel free to contact us at 000000 if you have any questions.

Regards,
Saeed
Representative of customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, Abdul

How are you doing?

We appreciate you getting in touch with Homebox.

First of all, please accept our sincere apologies for the inconvenience this has caused you.
We have registered your complaint and will address it as a priority.In order to better serve you, we would like to let you know that our field team will visit your location to fix the issue in 48 business working hours.

Once again, thank you for your patience and for being such a valuable customer.

If you have any questions, feel free to contact us at 1234567890.

Regards,
Saeed Khan
Customer Support Executive

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