Subject: English Language Test - Mir Zahid Mohammad
From: Mir Zahid Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Dec 2022 04:14:32 -0500

| | Foreign Language Screening Test

Name | Mir Zahid Mohammad     /  (+91) 07780927545    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

Thankyou for contacting us. We apologize for the inconvenience caused to you, as i can see you had ordered a hand bag from our online store 14 days ago and is yet to be delivered. We highly appreciate your patience. We want to inform you that the order was shiped by us, and handed over to courier company same day when the order was placed.

As i can see from couriers remarks that he has tried to deliver your order but due to the address mismatch, he couldn&#039;t deliver it.
Sir please get back to us for the address confirmation so, that we can deliver your order as soon as possible.

Regards,
Online Shop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

Thankyou for contacting us. We are extremely sorry for the inconvenience caused to you. I can see that you had purchased a TV Cabinet from us last week. As you are saying that soon after the installation of Cabinet, you noticed many scratches on it. Now you want replacement or refund of your unit.

Sir as you know, we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

We will contact our courier partner regarding this and will surely provide you the best possible solution.
Thanks!

Regards,
Homebox Team.

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