Subject: English Language Test - Medha Sharma
From: Medha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 17:10:26 -0500

Foreign Language
Screening Test

Name

Medha
Sharma    /  (+91) 8377938890    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi (customer's name),

Thankyou for taking out the time and reaching out to us.

I can see that you have placed an order for the hand bag 14day ago. I would like
to inform you that the order has been shipped and handed over to the courier
company at the same day. However, courier tried to deliver the order to the
address, but the address as per the courier was wrong. We have looked into this
and immediately resolved this.

I assure you that the order will get deliver at the correct address within 3-5
working days.

I truly appreciate your time and patience.

Thank you!

Homebox Team

Customer Support

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thankyou for taking out the time and bringing this in our notice. I apologize
for the inconvenience and I assure you that the TV cabinet will be replaced with
the new one within 3-5 working days.

I appreciate your time and patience.

Thank you!

Homebox Team,

Customer Support