Subject: English Language Test - Himanshu Parsoya
From: Himanshu Parsoya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 01:37:42 -0500

| | Foreign Language Screening Test

Name | Himanshu Parsoya    /  (110063) 8929943448    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: babyshopcomapny @gmail.com

Sub: Reply to non-delivery of the order.

Respected Sir/Mam,

This email is in response to the email recieved by you on 9.12.2022

This email is regarding order number ABC-200 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with contact numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9xxxxxxx78 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop Company ,

Customer Service Representative

Abc.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Sub:reply to customer about the inconvenience.
Respected Sir,
This email is in response to the email received by you on 8.12.2022.
This email is regarding the order number QWR-520.Sir we have recieved your complaint about the scratches on the cabinet.We are extremely sorry for the inconvenience caused by the team.
We are trying our best that our team will reach you by tomorrow and replace the cabinet.
We are extremely sorry that you had to go through such inconvenience.

Thanking you,

Housebox company,

Customer service representative

Abc.

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