Subject: English Language Test - Deepika Na
From: Deepika Na <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 10:53:48 -0500

| | Foreign Language Screening Test

Name | Deepika Na    /  (91) 9310559430    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Varaun,

Greetings from Babyshop!

We regret to inform you that the logistic team tried to deliver your order but due to address incorrect they were unable to deliver your order. Kindly please share the correct address so that we can raise the request for re-attempt delivery.

Regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We hope you are doing well.

We’re sorry to hear that you have received defective product. We’re escalating the issue with the concerned team.Kindly please share the video in displaying defect so that we can arrange a reverse pickup.

Regards,
Team Homebox

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