Subject: English Language Test - S Chinaoton Shirik
From: S Chinaoton Shirik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 10:10:54 -0500

| | Foreign Language Screening Test

Name | S Chinaoton Shirik    /  (91) 9366392715    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From:[email-masked]
Sub: Reply to non-delivery of the order.
This email is in response to the email received by you on 12-02-22.
Thei email is regarding order number
EHIKBAG-2022 which was supposed to have reached you by now.Unfortunately,the courier company could not carry on with the required process as the address was wrong.I would be grateful to you could send us the correct address with two telephone numbers as the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 7484947928 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had go through this experience with us.

Thanking you,
For Hello company,
Customer service Representative
Naoton.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

I had  purchased a television set from your Shop on 27-03-22.

I regret to say that the technician who came to set up the television was very rude and impolite.He wanted money for for his,even though I pointed out him, that it was part of the amount I had already paid as per above invoice.
He spoke loudly and refused to call your Shop and clarity the matter.

I request you to please take this up with him.Such employees do not help your business and will only ensure that customers do not came back.

I hope To hear from you.

Thank you.

| |