Subject: English Language Test - Siddharth Sarkar
From: Siddharth Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 08:36:41 -0500

| | Foreign Language Screening Test

Name | Siddharth Sarkar     /  (201306) 9599040907    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Customer: hello babyshop, I want to know the status of my order?
Me:yes,definitely sir.please tell your order trace number?
Customer:my trace number is 00981.
Me:00981,could you please wait for a second sir I would like to find your product status?
Customer:yes, go on.
Me:thank you very much for your assistance sir.
Me:sir,the address in which the product was  sent was wrong sir.May i have your correct address from where you can collect your product.
Customer:ok,my correct address is 2/1b,Himalaya apartment, mayur vihar, new Delhi 110002.
Me:noted sir,kindly wait your product will be sent on this address in the next three days.
Me:you are our regular customer sir,any other assistance from our side?
Customer:no.
Me:thank you sir,and  have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Homebox team:good evening sir, welcome to homebox team,how may i help you?
Customer:the cabinet you sent has too much scratches on it.Either replace it or give my money back.
Homebox team:we apologize for this error, we will sent a candidate from our backup team and will collect the product from your address. A new TV cabinet will be delivered on your given address in 3 working days.
Homebox:any other assistance sir?
Customer:no
Homebox team:thank you for your assistance,and have a nice day sir.

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