Subject: English Language Test - Rizwan Rizwan
From: Rizwan Rizwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 03:31:41 -0500

| | Foreign Language Screening Test

Name | Rizwan Rizwan    /  (91) 7982410605    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings of the day!

I would like to inform you that, your order has been handed over to the courier company on the same day from our side. As per the information the courier company tried to deliver your order on the on time. But, your address was not correct as per the courier company. So, your order could not be delivered. Further, I would like to request you to provide the correct address to deliver your order again.

Thanks and Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings of the day!

As per your complaint you found many scratches on your tv cabinet which was installed by our team. I would like to inform you that, your query has been registered and it will be investigated by our senior executive. Appropriate decision will be taken  after the investigation.

Thanks and Regards

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