Subject: English Language Test - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 02:57:44 -0500

| | Foreign Language Screening Test

Name | Manish Kumar    /  (91) 9599726897    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey xyz,
Good Morning thank you for reaching out to us hope you are doing great.
We would like to inform you that we tried to deliver the order by our courier partner to your place but unfortunately your given address were wrong as per our courier partner due to which it did not deliver, I would request to please provide us your correct address so that we can deliver the package at your doorstep.
Have a nice day.
Regards
xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,
Greeting from homebox team, Abdul as you mentioned that you noticed scratches on your cabinet, do not worry about it we will be sending our inspection team to check and if you find out as you mentioned above our team will let you know what we can do kindly have patience soon our team will be reaching out to you.
Thank you for reaching out to us have a nice day.
Regards
Homebox team.

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