Subject: English Language Test - Navanshi Rastogi
From: Navanshi Rastogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Dec 2022 09:08:14 -0500

| | Foreign Language Screening Test

Name | Navanshi Rastogi    /  (110032) 9582399061    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank You For Contacting.
Apologies For the Problem You Faced, As Per the Order Status Your order was not delivered to you due to Wrong address. Request You to Share an Alternative Address So that Your Product Could be delivered.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Apologies For the Problem You faced with the Product.
As You are saying that the product has Scratches , We Will get the product Replaced by within 24 hrs , Request you To wait.

Thank You for your Patience

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