Subject: English Language Test - Manisha Rav
From: Manisha Rav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Dec 2022 08:07:30 -0500

| | Foreign Language Screening Test

Name | Manisha Rav    /  (91) 9643503868    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From: babyshop.com
Sub: Reply to non-delivery of the order.
Respected Mam,
This email is in response to the email recieved by you on 7.12.2022
This email is regarding order number ABC which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is 9856xxx and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.
Thanking you,
From Babyshop Company,
Customer Service Representative
Manisha.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From: Babyshop Company
Sub: Reply to the complain about newly purchased TV cabinet.

Respected Mam
This email is regarding your recent purchase of TV cabinet from us. We are very sad to hear that you received a defective product. We will be replacing the product with a new one.

Thank-you for shopping at baby-shop. And we hope to serve you again in the near future.
With warm regards
Customer service representative
Manisha Rav

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