Subject: English Language Test - Medha Sharma
From: Medha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Dec 2022 04:44:28 -0500

| | Foreign Language Screening Test

Name | Medha Sharma    /  (+91) 8377938890    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/madam,

Thankyou for ordering from our company xyz, as I can see that you have placed an order 14days earlier and the order was shipped and handed over to the courier company on the same day when the order was placed. However, the courier tried to deliver the package but failed to do so as the address as per the courier was wrong. We have informed the courier company and have updated the address on the same day we got to know about the issue. The order will be delivered within 3-5working days.
We apologize for the delay and truly appreciate your patience.
Thankyou for taking out time and reaching out to us.
Sincerely,
XYZ company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thankyou for bringing this in our notice. We appreciate you for taking out the time and reaching out to us and informed us about this issue. We truly apologize for the same and will make sure the brand new TV Cabinet will be delivered and installed at your address within 3-5working days.
We will look into this issue and take necessary actions regarding the same.
We appreciate your patience.
Sincerely,
Homebox Team.

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