Subject: English Language Test - Abdul Haseeb
From: Abdul Haseeb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 05:38:39 -0500

Foreign Language
Screening Test

Name

Abdul
Haseeb    /  (+91) 9650317181
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
sir,

Abdul this side, as i see you raised a complaint regarding your order __ from
babyshop.com.

Thank you for being valuable costumer.

First of all we are sincerely apologise for your inconvenience or trouble you
faced, I would like to tell you that you entered the wrong address on this order
, our courier tried to deliver your but he failed due to incorrect address
details.

Now I would request you to place new order so that you will get your order on
time.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir/madam,

We are so sorry for your inconvenience,

For your better help please share TV cabinet pictures to verified scratches,

I would like to tell you that refund is not possible due to our policy but
surely we would fix or replace it.

For your better assistant I will arrange a call back from our costumer support
executive.

Abdul