Subject: English Language Test - Amit Pandey
From: Amit Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 09:22:07 -0500

| | Foreign Language Screening Test

Name | Amit Pandey    /  (91) 7307952419    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Greetings sir,
I am Amit pandey ( customer support executive) from babyshop. com.
As I see the status of your order, your order is with the courier and the courier  is trying to deliver your order but courier is unable to receive your address mention in your detail.
Kindly update your valid detail or go to your district post office and enquire for your order by saying your detail to him, I am sure postman of your colony will be waiting for you.
After enquiring in post office if you will not be able to receive your order then please inform us.
Regards
Amit pandey
babyshop. com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Greetings sir,
I am Amit pandey ( customer support executive ) from  Homebox team,
Thank you for mailing us , we will be very happy to solve your problem.
As I see that you purchased a TV cabinet from us in the last week and you notice that the cabinet has too many scratches on it .
Kindly send the photos of this TV cabinet and if the TV cabinet seems not good and looking very scratchy then I forward your complaint in replacement department, they will solve your problem.
Regards
Amit Pandey
Homebox team

| |