Subject: Arabic Language Test - MD LUQMAN
From: MD LUQMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 06:05:00 -0500

| | Foreign Language Screening Test

Name | MD LUQMAN    /  (+91) 9654398789    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are sad to learn that your order was not delivered. We apologize for the inconvenience caused to you. We really appreciate your patience while we are working to prioritize your request, we will do our best to fulfill and deliver your order. We are in the process to get in touch with our delivery partner.

To ensure that your product is delivered without any potential delay, kindly update your delivery address and contact details with us.

Don't get panic, If you need any kind of assistance related to your order and delivery. we are always here to help you out.

Warm Regards,
The Support Team - XX XX XX

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are really shocked to learn that your product was not as you expected. This is not really the experience you expected from us. We know how undesired a situation is this. We will raise your issue with our installation team so that we can evaluate the real cause of scratches on your TV Cabinet.

Your patience and cooperation will be highly appreciated, please update with us the date and time/ your availability so that our team can visit you to fix the issue you are facing.

We are always there to provide real-time assistance, don't hesitate if you need any help. Your happiness matters to us.

Warm Regards,
Home Box Team

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