Subject: English Language Test - Shubham lal Srivastava
From: Shubham lal Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 03:59:05 -0500

| | Foreign Language Screening Test

Name | Shubham lal Srivastava    /  (+91) 7355492929    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us,
As you want check your courier's status so, I want to inform you that, the address you have given us is wrong . Because of wrong address the courier is not delivered yet.
So, I request you to please cancel the old courier and place fresh order.
Thanks
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for contacting Homebox team
As you said that after installation there are scratches on the cabinet .
I am really sorry for the issue you have facing , I can understand how it feels like, rest assured I will try my level best to replace the cabinet to the new unit.
Thanks
XYZ

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