Subject: English Language Test - Mohd Zaid
From: Mohd Zaid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 02:52:52 -0500

| | Foreign Language Screening Test

Name | Mohd Zaid    /  (110025) 9643920519    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Afternoon .
Thanks for connected us.
We are here to help you.
Thank you for giving your precious time.
I just check your order status and found that the order was shipped by us to courier company at the same day. I suggest you to check the particular address once again so that the courier boy delivered your order well.

Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Afternoon.
Thanks for connected us.
We are here to help you.
Thank you for giving your precious time.
Your feedback means a lot for us.
I just check your orders details and provide appropriate solutions. We are change your order according to company policies soon.

Have a nice day.

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