Subject: English Language Test - AMEEN BIN YOUSAF
From: AMEEN BIN YOUSAF <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Dec 2022 23:54:54 -0500

| | Foreign Language Screening Test

Name | AMEEN BIN YOUSAF     /  (+960) 7967167    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
I hope you are good and thank you for purchasing from us in according I would like to inform you that your delivery address is wrong and please change address and try again for the purchase and I hope you understand this information
Sorry for the inconvenience we will clear it ASAP

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul
This mail i am sending regards your issue and i apologies for our services . According to our delivery policy there will be any issue on the time of delivery you have to correct after that we are not responsible for it as it is i will contact our higher officers and solve the issue within a two day and sorry for inconvenience
With regards

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