Subject: English Language Test - Bhawna Soni
From: Bhawna Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Dec 2022 01:02:22 -0500

| | Foreign Language Screening Test

Name | Bhawna Soni     /  (91) 9643597447    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Your order ID:- 123456 , courier tried to deliver order at your registered address but address was wrong.
Kindly provide correct address on the same so we can deliver it to you ASAP.

Thanks and Regards..
Bhawna soni

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

As your mail, you received defected materiel from our side and want the unit to be returned and replaced with a new unit . Sorry for inconvenient our concern department will contact you soon so we can resolve it ASAP.

Thanks and Regards..
Bhawna soni

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