Subject: English Language Test - Kapil Bargot
From: Kapil Bargot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Dec 2022 21:37:59 -0500

| | Foreign Language Screening Test

Name | Kapil Bargot     /  (91+) 8306516740    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order. Respected Mam,

This email is in response to the email recieved by you on 30.11.22.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop Company,

Customer Service Representative

Perrina

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Form: [email-masked]

To: babyshop.com

Sub: Complaint for TV Cabinet - Replacement Request

Dear Sir or Madam,

My name is Abdul.  I have been your regular customer.  Unfortunately, this time I am sorry to say that I am not satisfied with the quality of your product.

I bought a TV cabinet from you last week, and your team installed it in my house this morning.  After your team left, I noticed that there are a lot of scratches on the cabinet.
I would like the unit to be returned and replaced with a new unit or my money refunded.

Awaiting your positive response.

Sincerely
abdu

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