Subject: English Language Test - Chahat Sehgal
From: Chahat Sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 01:48:35 -0500

| | Foreign Language Screening Test

Name | Chahat Sehgal    /  (+91) 9781223478    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From- [email-masked]
To- [email-masked]
Cc- handbag order customer id-67890
Dear priya,
You had ordered gucci handbag on 21st November, 2022 from our online store. The order was dispatched on the same day as per our company's promise. The order was handed over to the nearby courier service [email-masked] courier company had sent the package to the address provided by you on our website but the company was unsuccessful in delivery as there was no one on that address. Today you have emailed us for update but we are sorry to inform you that the courier company has returned the package to us today morning. With all due respect do let us a substitute address where we can courier the parcel and it would be free of cost.
Yours faithful,
Rahul,
Customer service executive
Gucci online store.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From- [email-masked]
[email-masked]
Cc- Regarding TV cabinet
Dear Abdul,
We had received your email and had taken into consideration the matter. As you told us about the issue of scratches on the cabinet so being the head of customer care service it's my duty to bring few points related to our company's policy to your notice. As per our policy the payment once made can not be refunded but we can assure you that our team would reach at your home soon and exchange the cabinet with a new fresh cabinet and there would be no extra charges for it. And we are sorry for the inconvenience you have faced. Our customer's satisfaction is our priority so as a gift we are sending you a voucher worth Rs 1000 . Hope in future you give us another chance to serve you.
Yours truly,
Sandeep
Hod customer care
Homebox team

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