Subject: English Language Test - Monika Rana
From: Monika Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 00:42:01 -0500

| | Foreign Language Screening Test

Name | Monika Rana    /  (+91) 8826136180    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,

Thank you for contacting us regarding your order status. I am sorry to know that you are still waiting for your order.

I would like to inform you that I checked your order status with the courier partner and got to know that they tried to deliver your order but the given address was incorrect.

I would request you to please share an correct or alternate address with the PIN code so that we can arrange a redelivery for your orde.

Waiting for your response.

Regards,
Monika

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting us and sharing your issues. I'm sorry to know that you received a damaged product. I have noted the feedback and will share the same with the concern team so that this doesn't happen in future.

In order to help you further I would request you to please share an image of the damaged item so that we can get the needful done.

Waiting for your response.

Regards,
Monika

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