Subject: English Language Test - Tulsi Jha
From: Tulsi Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 07:50:03 -0500

| | Foreign Language Screening Test

Name | Tulsi Jha    /  (91) 9625404084    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thank you for reaching out.
I apologise for inconvenience caused.
I do understand your concern there has been a delay in delivery of your order.

However as per checking with our courier partner it seems like there is a delay because the incorrect address mentioned for the delivery.

Therefore I request you to please confirm the correct address for your delivery so that we resolve the delay as soon as possible.

Looking forward to your response.Please let me know in case of any questions.

Thank you for your cooperation

Thank

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Thank you for reaching out.
I apologise for inconvenience caused.
I do understand your concern you are looking to return the cabinet.

Therefore I request you to please bear with me to investigate the issue for you so that we can help you in a best possible way.

Your patience will be highly appreciated.

Thank you for your cooperation.

Thank you

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