Subject: English Language Test - Jaspreet Singh
From: Jaspreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 06:56:56 -0500

| | Foreign Language Screening Test

Name | Jaspreet Singh    /  (+91) 07087201984    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Customer name,

We are sorry for our delay in delivery for your order. Our delivery team had tried to reach you But because of wrong address mentioned in online form Its really hard to deliver you at your place.

Kindly fill this google form Xyz.forms... to provide us with updated address. So, that We can reach to you as soon as we can.

Thanks & Regards
Xyz co.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Customer name,

We are sorry for inconvenience as by our side we deliver bad product. Our team will contact you shortly and one of our employee will come to you and exchange your product as soon as possible.

Thanks & Regards
Xyz co.

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