Subject: English Language Test - Prabhat Singh
From: Prabhat Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 02:43:59 -0500

| | Foreign Language Screening Test

Name | Prabhat Singh    /  (91) 8433125165    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

"Thanks for connecting with us"
We are extremely sorry for the inconvenience.
"I am sorry to hear what you are going through. I can see how frustrating and difficult must be. "
I am seeing here that your order is wrong as per the courier. So please check your address so that we coul deliver your order very quickly.
Thanks for writing us.
Have a good day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for writing us. I am very sorry for inconvenience. I can see you purchased a tv last week. Please give me one minute for better information.
As per as company politics I  will help you. I am very grateful if I could help you.
Thanks for connecting with us. Have a good day!

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