Subject: English Language Test - Ambrish Mouar
From: Ambrish Mouar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 21:34:29 -0500

| | Foreign Language Screening Test

Name | Ambrish Mouar    /  (91) 7503812089    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

We are writing to you about the delivery of your hand bag.

As per the update shared by couriers,They try to deliver your product on 30 November.But unfortunately your address show wrong.

So,I requested to you kindly share exact address which is better for reaching,
Like,House Number,Building Number and so one.

We would like to let you know we are following up with couriers to ensure the delivery is completed and we will reach you in case of any update.Please be assured that we are closely tracking your delivery.

We would like to thank you for your understanding.

Thanks
Ambrish
Cherry E-commerce Services Pvt Ltd

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Greetings from Cherry E-commerce Services Pvt Ltd.

We can understand the inconvenience caused to you; I apologize for the inconvenience caused to you.

We are working on your concern; the same is already highlighted to the concerned team to provide you with the best possible resolution to your concern and get back to you on 02-Dec-2022.

Thanks
Ambrish
Cherry E-commerce Services Pvt Ltd

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