Subject: English Language Test - Akhilesh Singh
From: Akhilesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 16:26:01 -0500

| | Foreign Language Screening Test

Name | Akhilesh Singh     /  (226016) 9026045722    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer (Sir/Mam)
We are happy to help you,your order no or ticket no 123456789 has been placed successfully as our delivery person will contact you very soon you will get your parcel at end of the day. Thankyou: Regards (Company Name )

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer (Mr Abdul )
As per your complaint about TV cabinet have got so many scratches we are sorry regarding this issue, We are working on it once our installation (opener) will report it accordingly further we will proceed it as per your return and refund request .
Thanks & Regards

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