Subject: English Language Test - Aastha Srivastava
From: Aastha Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 07:26:44 -0500

| | Foreign Language Screening Test

Name | Aastha Srivastava    /  (91) 7007264347    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Sorry for the inconvenience . Your order was delivered on time, but your address as per your courier was wrong.

Kindly update your address as soon as possible, so that your order can be delivered to the correct address.

Warm Regards,
Customer Support Team
LiveSalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Sorry for the inconvenience faced by your from our side. You can easily apply for the return or refund, as per the policy of the brand.

Warm Regards,
Customer Support Team
LiveSalesman

| |