Subject: English Language Test - ALOK PAL
From: ALOK PAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 05:30:26 -0500

| | Foreign Language Screening Test

Name | ALOK PAL    /  (+91) 9910737160    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We completely understand your concern that you did not receive your order yet. Here, we have checked and found that the order was shipped on time, however, as per our courier partner the address which was mentioned while placing the order is wrong.

So we request you to cancel this order and place a fresh order from your end.

Thanks & Regards,
XYZ Ecommerce

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We want to sincerely apologize for the negative experience that you had with your latest purchase. We understand that you have have found the scratches on the cabinet. Your issue has been forwarded to the concern team. Need not to worry the team will look into the issue and will contact you within next 24 to 48 hours after investigating the issue.

Thanks and Regards,
XYZ company

| |