Subject: English Language Test - Bharat Bisht
From: Bharat Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 00:19:46 -0500

| | Foreign Language Screening Test

Name | Bharat Bisht    /  (+91) 07060868649    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/ma'am,

We are noticing a delay in the delivery from the courier company. Your order is safe and secure with our partner.
Please wait while we resolve the issue.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

Sorry for the inconveniences caused so far.
Please rest assured that you will be given the best service.
We will call by the today evening and and get to know further details.

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