Subject: English Language Test - Chetna .
From: Chetna . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 04:24:04 -0500

| | Foreign Language Screening Test

Name | Chetna .     /  (201009) 7042071198    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings XX,

This is in preference based on your hand bag order (with order id xxx) processed with us on xx/xx/xxx we would like to inform you that our delivery partner tried to reach you on your saved adress however, courier man unable to deliver the parcel due to inappropriate adress.
We request you to kindly provide your complete current adress with zip code so that we can please you with our services!

Thank you for shopping with xxx!!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are sincerely apologize for the inconvenience, we realise the important of issue and we understand this is not what you have expected

We would like to inform you that the seller has approved the refund/replacement for your product we request you to keep the Initially delivered product ready along with all the accessories along with price tags our pickup partner will contact you soon within two working days.
I hope the provided information was helpful to you!

Thanks.
ABS Team Cust. Support

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