Subject: English Language Test - Munish Patni
From: Munish Patni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 04:15:08 -0500

| | Foreign Language Screening Test

Name | Munish Patni    /  (011) 9319036208    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir
Your order of hand bag was shipped by us and handed over to the courier company on same day when the order was placed.
The courier tried to deliver the order but the address as per courier is wrong so please provide us the correct address.
Thank you
Yours faithfully
Munish
9319036208

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
I apologize that cabinet has scratches over it.i will try to replace it as soon as possible
Thank you
Yours sincerely
Munish
9329036208

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