Subject: English Language Test - Kshitija Kawale
From: Kshitija Kawale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 03:13:33 -0500

| | Foreign Language Screening Test

Name | Kshitija Kawale    /  (91) 8999036824    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from Team XYZ
Sorry for delay your order
we found your issue and we will try to solve that.
Our courier partner tried to call you but you are unable to connect.
If he could not able to contact you then your order has been cancelled and you can placed it again.
Hope you get it.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul
Greetings from Team Homebox
As per your request
We found your problem and we will try to Solve your problem. But once the team leave the place we can not able to return the product. This is not our policy but still we try to solve your problem.
Hope the information is helpful for you.
Thank you

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